Legal
Privacy Policy
Last Updated: 20 February 2025 · Effective: 20 February 2025
1. Introduction
Vynapse Consulting Pte. Ltd. ("Vynapse", "we", "us", "our") is committed to protecting the personal data of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable laws.
If you have questions about this policy or our data practices, contact us at [email protected].
2. Data We Collect
2.1 Information You Provide
- Name and email address (submitted via contact form)
- Phone number (optional, if provided in form)
- Message content (if provided in contact form)
- Correspondence related to service enquiries
2.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited and time spent on each page
- Referring website and exit pages
- Cookie identifiers (subject to your consent preferences)
2.3 Engagement-Related Data
During consulting engagements, we may process additional organisational data provided by clients under the terms of a separate confidentiality agreement. This policy governs website interactions only.
3. Legal Basis for Processing
- Consent: Where you have provided consent via the cookie modal or contact form privacy agreement
- Legitimate Interests: For analytics and improving our website services, where those interests are not overridden by your rights
- Contractual Necessity: Where processing is required to respond to your service enquiry or fulfil a consulting engagement
4. How We Use Your Data
- Responding to contact form submissions and service enquiries
- Communicating about potential or ongoing engagements
- Improving our website content and user experience
- Analytics to understand how our site is used (where consent is given)
- Complying with legal obligations
We do not use your data for unsolicited marketing, and we do not sell your personal data to any third party.
5. Data Retention
Contact form data is retained for up to 24 months from the date of submission, unless an engagement commences (in which case engagement retention policies apply). Analytics data is retained as per the terms of the analytics service provider. You may request deletion of your data at any time.
6. Data Sharing
We do not sell, rent, or trade personal data. We may share data with:
- Service providers: Including website hosting, email delivery, and analytics services, bound by data processing agreements
- Legal authorities: Where required by Singapore law or regulatory authority
7. Data Protection Measures
- HTTPS encryption for all data in transit
- Access controls limiting who can view personal data internally
- Regular review of third-party service providers for data security practices
- Prompt notification procedures in the event of a data breach, in accordance with PDPA requirements
8. Cookies
We use cookies to understand how our website is used and to improve your experience. You can manage your cookie preferences at any time via our Cookie Policy page.
9. Your Rights Under PDPA
- Right of Access: Request information about the personal data we hold about you
- Right of Correction: Request correction of inaccurate or incomplete data
- Right of Withdrawal: Withdraw consent to data processing at any time
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Supervisory Authority
If you are not satisfied with how we have handled your personal data, you may lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.
12. Children's Privacy
Our services are directed at organisations and professional individuals aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18.
13. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised date. Continued use of our website after any update constitutes acceptance of the revised policy.
14. Contact
Vynapse Consulting Pte. Ltd.
12 Marina Boulevard, #18-03, Marina Bay Financial Centre, Singapore 018982
Email: [email protected]